Welcome to our shop! To ensure that you receive your products quickly and safely, we have established the following shipping policy:
1. Processing Time
- Order Processing Time: All orders will be processed and shipped within 1-2 business days. Please note that processing times may be delayed on weekends and public holidays.
- Order Confirmation: After your order has been processed, you will receive a confirmation email containing tracking information.
2. Shipping Destinations
We offer international shipping services. Shipping costs and delivery times may vary depending on the destination country.
3. Shipping Methods and Times
- Standard Shipping: International orders are estimated to arrive within 15 business days. The exact time may vary based on tracking information. Shipping fees are calculated based on the order amount and shipping address.
- Expedited Shipping: If you require faster delivery, you can opt for expedited shipping services. This option incurs additional fees; please contact us in advance to arrange this service.
- Free Shipping: We offer free standard shipping on qualifying orders, usually for orders that meet a specific purchase amount.
4. Shipping Fees
Shipping fees are automatically calculated based on your total order amount and shipping address and will be displayed at checkout.
For international orders, customs duties and import taxes may apply and will be the responsibility of the recipient.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your order on our website or the shipping carrier’s site.
6. Shipping Issues
- Delays or Lost Shipments: If your order has not arrived within the expected timeframe, please contact us as soon as possible. We will assist you in resolving the issue with the shipping company.
- Incorrect Address: Please ensure the shipping address is accurate to avoid delivery issues. We cannot be held responsible for orders shipped to incorrect addresses.
7. Order Cancellation and Modifications
If you need to modify or cancel your order, please contact us as soon as possible before the order is shipped. Once the order has been shipped, we are unable to cancel or modify it, but you can return the item in accordance with our return policy.
We are committed to providing you with the best shopping experience. If you have any questions or need assistance, please feel free to contact our customer service team. Thank you for your trust and support!
