Thank you for shopping with us. To ensure your satisfaction with your purchase, we have established the following return and refund policy. If you are not satisfied with the product you received, please refer to the guidelines below for returns or refunds.
1. Return Conditions
- Items must be returned within 30 days of receiving your order.
- Items must be in new, unused condition, including all original packaging, tags, and accessories.
- The following items are not eligible for returns:
- Products that have been used, damaged, or are missing original packaging.
- Custom-made items or products purchased during special promotions (unless otherwise stated).
2. Return Process
- Contact Customer Service: Before returning an item, please contact our customer service via email or phone, providing your order number and reason for return. We will provide you with the return address and further instructions.
- Prepare the Return: Ensure the item is securely repackaged and includes the original order confirmation or proof of purchase.
- Return Shipping Costs: If the return is due to product defects or shipping errors, we will cover the return shipping costs. If the return is due to personal reasons (e.g., dissatisfaction or change of mind), the customer will be responsible for the return shipping costs.
3. Refund Policy
- Once we receive and inspect your returned item, you will receive a confirmation email notifying you whether the return has been approved.
- Refund Processing Time: If approved, the refund will be processed within 5-10 business days and issued to your original payment method. The exact time may vary depending on your payment provider or bank.
- Deductions: If the item does not meet the return criteria (e.g., damaged or missing parts), we reserve the right to deduct a portion of the refund or deny the refund altogether.
4. Exchange Policy
- If the product you received is defective or incorrect, you can choose to return or exchange it. Please contact our customer service team with your order number and a description of the issue, and we will arrange for a replacement as soon as possible.
- If the item you wish to exchange is out of stock, we will offer you a refund or recommend an alternative product.
5. Missing Orders
If you do not receive your order within the expected delivery timeframe, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue. For orders confirmed as lost, we will offer either a full refund or reshipment.
6. Exceptions
Certain custom-made products, sale items, or items purchased during limited-time promotions may have specific return or refund terms. Please refer to the product page for more details or contact our customer service team.
We are committed to providing you with a satisfying shopping experience. If you have any questions or concerns regarding returns or refunds, please feel free to reach out to our customer service team. Thank you for your support and understanding!
